To make the booking process quick and accessible for our guests, we have a live reservation system available online. This system shares the same availability as our reservations agents, please feel free to use it to avoid waiting in line.
If you already have a booking with us, you can amend or cancel your booking via your confirmation email or text message.
If you still need assistance, please give us a call and a member of our team will be able to help you.
You can book a table 6 months in advance, and our reservation phone lines are open from 9am to 7pm, seven days a week. If you need to make a same-day booking outside these hours. Just call 029 2233 8940 and we’ll transfer you directly to the restaurant.
For bookings of four guests or more, we’ll ask for credit or debit card details to secure your reservation. Should your plans change, you can call us to cancel any time up to 24 hours before your booking. After that you may incur a charge of £20 per person.
You can book online for up to 8 guests. We’re always happy to welcome larger groups, in our private dining rooms. Best to get in contact so we can advise you personally on the best options.
We have a range of gift vouchers available to purchase via our website.
If a loved one or colleague is dining with us and you’d like to treat them to a bottle of champagne or some vouchers towards their meal with us then please call us on 0330 055 7045 and we will organise this for you.
For frequently asked questions and further gift voucher details please click here.
If you or a member of your group has an allergy, intolerance, or any other special dietary requirements, just let us know when you book, and our team will be ready to accommodate on the day. We also have allergen charts available at the restaurant.
You can find all our menus on our website. We serve afternoon tea between 3pm and 4.45pm daily. We offer a children’s menu upon request in the restaurant.
We serve afternoon tea between 3pm and 4.45pm daily. Booking couldn’t be easier, just book a regular table between those times here.
You can find our afternoon tea menus here.
We’re happy to cater for special dietary requirements including non-gluten, vegan, pescatarian and vegetarian afternoon tea. Please contact the reservation team prior, giving them at least 48 hours’ notice.
We welcome children & babies of all ages. When you’re booking your table, please make sure all children in your group (even the babies) are included in your total number of guests.
And if you need a highchair or extra space for a pushchair. Just let us know when you book and we’ll take care of everything. We offer a children’s menu upon request in the restaurant.
Guide dogs and certified emotional support dogs are allowed in all our restaurants.
We do not allow dogs or any other pets inside our restaurant.
We do not currently operate a waiting list, but you can see live, up-to-date availability on our website. Our restaurant will do it best to accommodate walk ins but we cannot guarantee availability in busy periods.
Any cancelled tables are immediately available online; we recommend that guests periodically check online availability as our online system is live and accurate.
Our dress code is smart-casual and quite relaxed.
We just ask that the general look does not appear too sporty i.e. tracksuits/football shirts/baseball caps. Smart trainers are allowed.
To ensure the Ivy experience is enjoyable for all guests in our restaurant, we do not allow party decorations or balloons.
However, if you’d like to have a celebration cake, we’d be happy to help. Just let us know at least 48 hours before your booking and we’ll talk you through the available options.
You are, of course, more than welcome to bring your own celebration cake with you. Due to health and safety regulations, we won’t be able to serve it to you, but we can present it at your table after your meal and keep it aside for you to take with you when you leave.
Our nearest parking is located at St David’s Shopping Centre.